Field Service Engineer - Loveland, CO

About the Role:

Seeking a highly motivated Field Service Engineer-Aftermarket to join our growing Aftermarket team. This role serves as one of the primary customer facing representatives of Muller Technology and is often the person customers rely on to provide clear answers, technical expertise, and effective solutions when challenges arise. The ideal candidate combines strong technical troubleshooting abilities with excellent communication and relationship-building skills.

The position includes hands-on installation, startup, commissioning, debugging, troubleshooting and service support for automated robotic systems. As experience grows, the role will expand into broader responsibilities including customer support, technician mentoring, and strengthening long-term customer relationships.

Responsibilities:

·        Serve as the primary on-site representative for customer installations, providing professional, confident, and solution-oriented communication throughout each project.

·        Install, commission, troubleshoot, and support automated robotic systems, retrofits, and upgrades either independently or as part of a project team.

·        Support Debug and Final Acceptance Testing activities at the facility to develop a complete understanding of system operation prior to customer installation.

·        Perform warranty and non-warranty service work at customer facilities

·        Conduct routine visits to customer sites to strengthen relationships, identify improvement opportunities, and ensure optimal system performance

·        Document daily activities and complete all required reports, including service reports, travel expenses, work orders and customer visit summaries.

·        Collaborate with internal engineering, manufacturing, project management, and service teams to resolve technical issues efficiently

·        Support and mento field technicians as the role develops, becoming a technical resource for the broader Aftermarket team

·        Participate in Factory Acceptance Tests to facilitate a seamless handoff to customer prior to installation and start up

·        Promote a positive customer experience and help strengthen long-term customer partnerships

Requirements:

·        Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related technical field, or an equivalent combination of education and relevant work experience

·        Experience installing, commissioning, debugging, and troubleshooting automated equipment, robotic systems or similar industrial machinery

·        Strong customer service and communication skills, with the ability to service as a trusted customer contact

·        Ability to read and interpret electrical and mechanical schematics and technical documentation

·        Excellent electrical and mechanical troubleshooting skills

·        Strong computer proficiency and organizational skills

·        Excellent time management and ability to work independently

·        Commitment to quality, safety and continuous improvement

·        Valid driver’s license with good driving record

·        Ability and willingness to travel domestically and internationally on a recurring basis

Preferred Skills

·        Experience with industrial automation systems

·        Familiarity with PLC and HMI systems at a user level

·        Previous field service experience within manufacturing, robotics and/or automation industries

·        Experience training or mentoring technical personnel