866.920.1425
Location: |
Aurora, CO |
Openings: |
1 |
This position is primarily responsible for providing outstanding customer service to our clients, both internal and external. This is achieved through the analysis, verification, and data entry of order information; the timely research, processing, and resolution of job holds; and the use of proactive written and telephone communication with our clients and vendor partners. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that a superior standard of service is delivered to our clients and their utmost satisfaction is obtained.
While this is by no means an all-inclusive list and other duties may be assigned, the core duties and responsibilities for a Client Services Specialist include the following:
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Duty |
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Enter sales orders. |
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Conducts a welcome call to customers, communicating part exceptions or issues that arise during the purchasing and production process, verifying information entered and received, setting expectations regarding day 0, and communicating due dates. |
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Coordinates the resolution and communication of holds. |
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Contacts the customer for a resolution of a hold, when applicable. |
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Fields complaints concerning quality, service, or billing, beginning the RMA or rework process when applicable, and document any customer feedback. |
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Coordinates communication between departments and the customer, and sees orders through to completion. |
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Reaches out to each client proactively once their job has shipped to ensure client expectations are met and exceeded. |
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Ability to meet deadlines without sacrificing quality. |
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Order on hold parts needed to complete the build of the product using the approved BOM or alternate part. |
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Provide exceptional customer service by proactively contacting the sales team and/or customer to resolve issues and to improve the opportunity success rate. |
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Build and maintain solid client relationships and deliver outstanding results. |
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Support the sales team when reps are out of the office. |
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Answer phone calls from customers and help to answer customer inquiries. |
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Other duties as assigned. |
Knowledge, Skill Sets, Education, Experience
· Associate’s degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience
· Two years of professional customer service and/or account management experience
· Proficient in professional oral and written communication skills
· Able to work a flexible schedule to include weekends and holidays
· Highly-developed sense of integrity and commitment to client satisfaction
· Demonstrated passion for excellence with respect to client interaction
· Adaptable to fluid environments and comfortable with change
Experience with Salesforce.com desirable